Senior Sales Consultant
About Wall Street English
The world is full of people who have dreams – dreams of a successful career, dreams about moving abroad, dreams about traveling to far off places. At Wall Street English, we help people realize their dreams. We teach English. By learning English, a door of opportunity opens up for people. By learning English people open the door to a new future.
We have been learning partners to over 3 million people, and have been passionate about teaching English since 1972. Our method is proven and aligned to the Common European Framework of Reference for Languages (CEFR), the global standard for language acquisition and education. We have a current enrolment of 175,000 students.
We have over 450 learning centres in 31 different countries across the globe. Our centres offer a full English immersion experience and a unique Blended Learning Method available online, in our schools or a mix of both to help each student reach their fullest potential. We have corporate offices in Barcelona, Chennai and Hong Kong.
Location - Tunisia
Department - Sales
Job Description : Senior Sales Consultant
As a Senior Sales Consultant you are responsible for selling personalized courses to prospective students as well as the nurturing and follow-up of your current students.
Your main aim is to meet the monthly sales projection targets, by booking and holding sales appointments and signing the expected number of contracts. The key to this role is balancing your drive to produce exceptional sales results with your ability to provide personalized and thoughtful levels of service to manage each student’s expectations. You will need to manage your time to follow up with your prospects and old contacts, book consultations, and resolve no-show or cancelled appointments. You’ll hold after-sales sessions for general renewals and referrals, manage issues, and process contracts. Your job will require excellent presentation skills both face-to-face as well as a confident telephone and videoconferencing manner.
Essential Duties and Responsibilities
Includes the Following
- Meet monthly sales targets, as set by the National Sales Manager.
- Ensure all KPIs are met that concern sales, student support and care.
- Manage your diary ensuring that all necessary calls and appointments are carried out on time.
- Provide reports relating to your activity and sales progress to your manager
- Update the sales CRM in an accurate and reliable manner to ensure good contact management.
- Attend meetings with sales and service teams.
- Act as a liaison between students and the service team.
- Deal with any issues or problems that may arise to students’ satisfaction.
- Keep abreast of all new products or changes related to the courses.
- Attend any training sessions assigned to you as part of your learning and development.
Key Tasks Include
- Manage leads as per expected KPIs.
- Book the correct number of first appointments to ensure expected contracts closing ratio.
- Book second appointments as necessary to complete sales cycle.
- Book renewal appointments.
- Hold regular reviews with current students assuring they are satisfied with their course.
- Meet your students (Welcome Session, first Encounter, etc.) in accordance with standard operating procedure.
- Correctly process contracts on time.
- Provide accurate and timely reports to your manager.
- Compile statistics and make accurate sales forecasts.
- Participate in marketing activities for your center, including trade fairs, prospecting, and promotion stands.
Technical Skills and Qualifications
Minimum Requirements
- Good level of English
- Knowledge of MS office
- Service-orientated
Competencies Essential for Success in the Role
- Comfortable working under pressure and meeting targets
- Excellent communication and observation and presentation skills, able to quickly gain trust from clients.
- Self-confident
- Reliable, disciplined and organized, used to managing own time.
- Positive and enthusiastic and full of energy by nature
- Hard-working and resilient
- Success-driven